My Electric Arabic oud came packed very well, no perceived damage. All items included was as described. Only issue I have is with 2 of the 11 tuners that I’m not about their ability to keep strings in tune. Of course, traveling half way around the world to a different climate the Oud strings may take time to stabilize. The included tuner works better than I thought it would. This is the first Oud that I have ever owned and for a beginner I believe that I made the right choice. The instrument sounds good when amplified and will be perfect as I experiment with playing western and Latin style music in conjunction with Maqams that I will learn. I will definitely purchase from Sala Musik again. Mark from ??